Our Process

1. Free home evaluation

Our process always starts with a no obligation quote. We understand no two homes are the same which is why we take the time to get to know you, your situation and your home. During the evaluation our expert consultants will:

  • Measure and evaluate your staircase
  • Discuss the limitations and needs of you or your loved one
  • Explain each of your options and walk you through the pros and cons for each
  • Provide you with an accurate, no obligation quote for your preferred choice
  • Answer all the questions you have so that you have all the information you need to make an educated decision

Contact us and get a FREE quote today!

2. Installation

Since the machine is actually attached to your stairs, rather than your wall, there won’t be any pre-planning needed on your end except to remove any obstructions along the staircase, such as decor.

During the actual installation, you are more than welcome to be home, however, it does tend to get dusty since there is some light drilling involved. Don’t worry, we clean up after every project finished and before you know it, you have your independence back.

After we have installed the stairlift, we will demonstrate how it operates and make sure you are feeling confident and comfortable before we leave. One day is all it takes to regain your freedom.

With a quick process that doesn’t cause much disruption to you or your home, the average time for a stairlift installation is:

2 hours

3. Warranty

NEW STAIRLIFT WARRANTY

The Stairlift Store has a lifetime warranty on the motor, gear box, and rail for all new stairlift purchases and a 5-year parts and labour warranty. On top of that, we also offer free service calls within the first year from the date of your stairlift installation.

USED STAIRLIFT WARRANTY

For used stairlifts, we offer a lifetime warranty on the motor, gear box and rail and a 1-year parts and labour warranty. Similar to our new stairlift warranty, we also offer free service calls within the first year from the date of your stairlift installation.